AI automation and knowledge base in Ecuador
Acatha is a company in Ecuador with manual operational processes and documentation scattered across files and people. Internal questions depended on someone finding the right document.
They wanted to automate repetitive tasks and centralize their knowledge so the team could resolve questions without depending on a single person.
Repetitive operational processes done by hand, slow and error-prone
Documentation scattered across files, emails and people
Internal questions that depended on someone knowing where the info was
No single source of truth for policies and processes
Team busy searching and redoing instead of high-value work
Process automation
We automated the day-to-day repetitive tasks so they no longer depend on manual work.
AI knowledge base
We built a knowledge base where an agent answers questions in natural language citing the internal source, instead of making it up.
On AWS infrastructure
Everything deployed on AWS, with the company's information in its own cloud.
Answers with the real info (RAG)
The agent uses retrieval-augmented generation (RAG) to answer with the company's real documents.
Operated by the client's team
We documented the system so the team can maintain and extend it without depending on us.
Phase 1
Mapping processes and the documentation to centralize
Phase 2
Automating the priority repetitive processes
Phase 3
Building the AI knowledge base on AWS
Phase 4
Tuning with real questions and handing off to the team
Our knowledge was scattered and there was a lot of manual work. Duotach automated the repetitive processes and built an AI knowledge base on our cloud: now the team asks and gets the answer with the real information, without chasing anyone.
Michael Astudillo
CEO
Acatha
Duotach's first case in the Ecuadorian market
internal questions answered by the agent
single source of truth for policies and processes
manual repetitive tasks in the day-to-day
everything in the company's own cloud
answers with the real info, citing the source
Want to automate your company in Ecuador?
We automate processes and build your AI knowledge base. We're a nearshore consultancy working across LATAM, including Ecuador.
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