Vozia, the AI chatbot that answers your WhatsApp and learns from your team

Vozia is an AI chatbot that handles the first line of your business on WhatsApp, Instagram and Facebook. It answers inquiries instantly using your information, assembles orders and hands off to your team when it should. You manage it from a web panel, no technical skills needed.

Both, and the difference matters. A classic chatbot follows a decision tree: if the customer writes something that is not in the tree, it gets stuck. An AI agent understands what it is told, looks the data up where it lives (your catalog, your files, your price list) and decides whether to answer or hand off to a person. Vozia is the second, with a limit we state up front: it is first-line support, it answers, builds the order and hands off, it does not quote or close deals on its own.

Setup is a one-time USD 500 (about EUR 445 or MXN 9,200 at the October 23, 2026 exchange rate), paid upfront at kickoff. It includes us loading your information, your catalog and your handoff rules, plus two months of hands-on support. The subscription starts at USD 200 per month (about EUR 178 or MXN 3,680) and includes up to 3,000 conversations; above that you move to the next band: up to 5,000 USD 350, up to 6,500 USD 500, up to 8,000 USD 600, and beyond that we quote. Meta charges per WhatsApp message are separate. No token charges, no surprise fees.

A conversation is a 24-hour window with the same customer. The quota is visible in your panel and warns you before the limit. If you go over one month, the bot never gets cut off: we talk and adjust the plan.

We do, during setup, using the material you already have: price lists, spreadsheets, PDFs, your own conversations. Afterwards the catalog stays connected to Google Sheets, so updating it means editing your sheet.

It learns from your team's real corrections, not from the internet. Every improvement is proposed in a review inbox and someone on your team approves, edits or rejects it. Before being applied, it runs through an automatic test against real cases from your business: if it breaks something that already worked, it doesn't get in. And when it doesn't know something, it doesn't make things up: it hands off to your team.

You don't need to have it: we handle the official Meta setup as part of the implementation. If you already have it, we use it.

Yes. Duotach operates out of Buenos Aires, with projects in production across seven countries. The setup is 100% remote: we run the interview, load your business information and handle the official WhatsApp registration with Meta, whether you are in Argentina, Mexico or anywhere else in the region.

Yes, and not because you pick a language setting: the bot doesn't learn from the internet, it learns from your business. The tone, the local expressions and the way it sends messages come from the material you load and from how your team answers today. If your customers are Argentine, it answers the way you do; if they are Mexican, the same.

Yes. Today it connects with Mercado Libre, Tiendanube, Gmail and Outlook, and we keep adding more. The product can query external systems, like your store's stock and prices, an order status or invoicing, to answer with real-time data. Connecting Mercado Libre, Tiendanube, Gmail or Outlook is included in the USD 500 setup; only a new system (an ERP, for example) is quoted separately.

Setup is a job with a beginning and an end: interview, information loading, test cases and channel activation. The step that usually takes longest is WhatsApp's official verification with Meta, which doesn't depend on us. We give you concrete dates in the proposal.

Your team keeps working where they already work: the bot hands off conversations with full context. The only new thing is the approval inbox, which takes minutes per week, and we train them ourselves. If nobody can take it, the Managed plan covers it.

This product pays off when there's volume: dozens of inquiries per day, many of them repetitive, and a team losing time answering them. If you get a handful of inquiries per week, you probably won't recoup it, and we'd rather tell you that than sell you something you don't need.