Customer Service Bot for Phone Repair & Sales
Tecbox is a phone repair and mobile device sales business with 8 years of experience in Buenos Aires. With a team of 5 technicians and 2 salespeople, they serve an average of 150 customers per week.
Their main challenge was managing the high volume of WhatsApp inquiries while maintaining an excellent level of service, especially during peak hours and outside business hours.
High volume of repetitive inquiries about repair prices and phone availability
Support limited to business hours (9am-7pm), losing sales after hours
Slow response time during peak hours, causing customer abandonment
Difficulty tracking repair orders and notifying customers
Team overwhelmed answering basic questions instead of closing sales
24/7 Support Chatbot
We implemented an intelligent WhatsApp bot that automatically answers frequently asked questions about repair services, prices and phone availability.
Automatic Quoting System
The bot receives the phone model and problem, queries a price database and generates an instant quote.
Order Tracking
Automatic WhatsApp notifications when the phone is ready for pickup, with reminders if the customer doesn't pick it up within 7 days.
Intelligent Classification
The bot classifies inquiries (sales, repair, tracking) and automatically routes to a human agent when necessary.
CRM Integration
All conversations are automatically logged in the CRM, with tags by inquiry type for later analysis.
Week 1
Analysis of current processes and conversational flow design
Week 2
Bot development in N8N and WhatsApp Business API integration
Week 3
Internal testing and feedback-based adjustments
Week 4
Launch with real customers and metrics monitoring
The WhatsApp bot implementation completely transformed our operation. We used to lose customers because we couldn't respond fast enough, especially after 7pm. Now we provide 24/7 support at no extra cost, and our team can focus on what they do best: repairing phones and closing sales. The ROI was positive in the first month.
Lucas Sztarker
CEO
Tecbox
Reduction in average response time
Increase in inquiry-to-sale conversion rate
Monthly inquiries handled automatically
Support availability at no additional cost
Reduction in sales team workload
Customer satisfaction per surveys
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